"Slamming" the Answerboards

I've never asked a question before and I had an answer within 24 hours. It was exciting to see an answer waiting in the email inbox. I rated the answer but I guess that is not a really important feature to look out for. Answerboards just go to show some people have too much time on their hands or are really happy to share their expertise! I think there is a role for libraries "slamming the boards" because it would be great to know you are being helped by someone with expertise in finding the right answer and it would create a great resource to be used by all. I might ask a few more questions.......